If you have a positive comment regarding your experience with Mackley and Company, we will post it with your permission to the top of the page followed by your first name last initial and your state. This will help those looking in for the first time to consider us.

This was my first experience with any type of Auction - and I must say everyone at Mackley & Company was wonderful.  I don't know when I have ever been around a special group of people like the staff you have there - very knowledge, friendly and very helpful - not once did I feel intimidated.  Thanks again for making this such an enjoyable experience.
BrendaS

There's alot of talk about Mackley on UT's campus! ...I just wanted to thank you for your time with the guys from campus crusade who bought rings or started looking. You all have really made it fun for them and ministered to them in the process. I think they are selling you guys to their friends. I'm glad that finally some of the people I tried to send your way worked out. Also, I think another guy may come see you. He's looking to buy in a month or so. I told him Mackley's the only way to go : )
Thanks for what you all do and how it is a ministry to young men and women! I pray that the Lord would really bless you and your families.
BrentC, Tennessee

Our entire family is enthusiastic to highly recommend Mackley & Co. to everyone interested in owning lovely jewelry, jems, metals, and watches whether modest or extravagant, because we have come to know Joe, Darrell, and Suzanne as extraordinarily honest, trustworthy, reliable, with great taste, and great fun to work with. The extensive Mackley & Co. inventory is gorgeous and a league above mere jewelry stores, yet highly competitive price-wise. We also have been making purchases from and have introduced others to the Mackley Auction as well for years and look forward to each one as you never know what unique spendors you will find and what values you can achieve. You can trust them completely to handle your bidding increments (or sell your precious pieces). Also, We have had many pieces appraised by Joe, a master gemologist, who you can rely on to give you accurate descriptions and insurance replacement values presented in impressive, professional, pictorial booklet form (not a sheet of paper) at an extremly reasonable rate. Lastly, the Mackleys have come through when we were looking for special gems or pieces. The latest were a particular replacement opal and an engagement setting. Not only did Darrell have on hand just the right matching diamond to complete a three-piece design with heirloom diamonds, he discovered the setting of her dreams my daughter described who had searched literally everywhere (including on line), AND at a really, really competitive price. She's thrilled at the stunning result and everyone asks where she got such a ring. It is a pleasure to recommend Mackley & Co., a vendor which has provided years of exceptional service and value.
Susan & Steve M, Stephanie & Estevan P, Selma & Reese W Tennessee

I received a check from the January auction. Thank you very much again for your time and kind help. Your auction is simply amazing. The most effective, safest, sophisticated, and the very best way to advertise and sell your jewelry.
Keiko S, Hawaii

Thank you Joe. You know, since I "met" you all those years ago just coming cross your monthly online auction, I've had so much fun buying the very nice items you have had for sale. You have given me advice, you have done things to help me out, you have gone the extra mile to insure that I was happy, and all this on top of quality, never-misrepresented items. Of course you know that I appreciate this beyond compare, but I just thought I'd put it in black and white again.
Susan P, Colorado

A couple of months ago, we traveled from Indianapolis to visit your facility. We had a suitcase full of odds and ends in hand, but no idea what to do with them. We also had a mysterious bracelet that no one seemed to know anything about. Traveling to TN was pretty much our final hope of figuring out what we were going to do with this unidentified "junk".
Upon entering, all of you immediately made us feel at home. The openness and kindness you offered from the beginning was amazing. In the end, I think we utilized almost all of your services... an appraisal, a repair, purchases from your in-store stock, purchases from your catalogs, and giving you many items to auction on commission. I honestly feel the trip was well worth it! Everything went beautifully, the repair and appraisal were fantastic, the new items we purchased were spectacular, and the items you auctioned for us were a complete success!
When we left your store, you commented that we could consider all of you as our friends in Tennessee... and we do!
I just wanted to take the time to thank you for the wonderful experience. I thoroughly enjoyed sitting for those hours just chatting about the different odds and ends we brought with us. Your hospitality, patience, generosity, and knowledge all come together to create a fantastic experience that still puts a smile on my face when I think about it. I am so glad to have met all of you!
Thank you again and God bless!
Sonja P, Indiana

I’m afraid there’s been a mistake. I didn’t buy the Hope Diamond but that seems to be what I was sent. Honestly, holy crow, I scared myself when I opened that box yesterday. I can tell you truthfully that no one in my family, on either side, has every owned anything like this. I do have an aunt who went to Zales and bought herself a pair of diamond stud earrings. I think they were about 1.5 ct. TW or something like that, and we were all in awe. Until now, those have been the “big stones” in the family. My parents are coming from Wisconsin to see the grandkids (my brother’s kids and my niece and nephew) next weekend, and sure, since I live here too, me as well, and I was looking forward to showing this to my mom, but now I’m a little unsure. She’s never going to believe I spent only $---- for a diamond like this. She’s going to think I took out a second mortgage on the house. Living in Washington, I see all kinds of ladies sporting big diamonds, but this one !
looks just huge to me – much bigger than 1.3 ct. part of it, I’m sure, is the way it’s set, with it’s “bulls-eye, here it is!” concentric surrounding. Part of it may be the “spread” of the stone – it’s cut wide instead of deep? And part of it may be that it’s mine? But if this is a K-I1, I can’t even begin to imagine what a “flawless” stone must look like. I am not getting much work done. I keep getting distracted by the sparkle. I woke up twice last night and saw it there on my nightstand, I just thought, no way, this can’t be mine. Meanwhile, I am delighted by the appraisal. I have never seen a formal, professional appraisal before, so I didn’t know what to expect, but I certainly was not expecting a 10-page, full-color report in duplicate! This is the kind of ring that I see movie stars wearing at awards shows in photos carried by magazines like In Style and Vogue, and it’s an antique, so the demand will never go away. So I know that you could have held on to a ring this gorgeous and sold it for its full value at your retail store. But instead you put it up for sale at an auction and gave someone like me the opportunity to own a piece of history that they otherwise would never, ever have had the chance to enjoy and make into their own family heirloom. Building customer loyalty one sale at a time, over months and years instead of going for that quick one-time profit - That is the Mackley way in a nutshell! Thanks as always from a loyal customer of more than eight years now.
LisaB-Virginia

Here is a press release and article published about us from the Knoxville News-Sentinel, May 19, 2005.

As always, thank you for such interesting items and such an interesting auction. I always have fun bidding and winning or losing items with your auction.
DonnaD-California

I'm looking over the items 'last minute' and while reading item #7's description,
if I may quote you, you say, "Chain is free. (don't bid too much for the chain).
The case is the important part." That alone shows just how trustworthy
of a merchant you are - that you so honest to mention those things when there
are so many people who wouldn't. It is exactly the reason I love your
auctions and your company. I just wish my budget could allow me to buy
everything I wanted! Thanks and good luck on the auction as it ends. Time
to start looking at the rest of your items now!
LynetteK-Lousiana

I had wanted to just mention to you that the other day when I went to the jeweler and had that sapphire ring done among other things, the jeweler asked me where I got it. I told him that I had someone I work with in Tennessee and he asked me why I did not use him or the local jewelers to buy and sell? And I simply told him that over the last several years, I had not found anyone who even approached the level of trust and confidence I had in you! He said, "well if I ever want to consign my items through him he would love to hvae them!. I told him, NO WAY!
SusanP-Colorado

Dear Joe, Once again, you have made a customer very happy! I got my little purchase last night, and I am more pleased with it than just about anything I've ever bought from you.
For the past few months, I have been sort of obsessed with getting some vintage/antique coral beads to make into a necklace. Why? In the Middle East, as I learned in Iraq last year, coral is believed to protect against violent death and accidents. Ever since I found that out, I've wanted to make sure the next time I go, I'm wearing a small coral necklace. I know, that sounds nuts, but in those kinds of places, you take your comfort where you can find it. But, being me, I don't just want some junky dyed coral, which I think is ugly. Oh nooooo, I want <real> coral, the vivid read-orange stuff that was over harvested in the turn of the century, and is now so prized it's sold by the carat, like gemstones. I was pretty horrified when I found out the prices. But I was determined, so I plugged along. When I saw the stuff in your auction, I thought hmmm. Could that possibly be real? And if it is, would there be enough beads to string into a choker?
So to make a long story a bit less long, here I sit in my beautiful little vintage coral necklace. It's exactly, precisely what I wanted. If I end up back in Iraq, it will be a great pyschological comfort. I am a very happy camper.
I've said it before, I'll say it again: Mackley and Co. is the kind of business a lot of people think doesn't exist anymore -- one that cares more about repeat customers than the short haul. And that's why I'll keep coming back. All the best.
LisaB-Virginia

I purchased a few small items in your last auction - including a watch chain with slide. I just received the package and I am thrilled! For many years I wore my grandmothers slide on a necklace - but sadly it was lost. The slide I purchased is nearly identical to my grandmothers! I'll be sure to watch for future auction to see what other treasures I can find!
SusanD-Virginia

Dear Joe I received my auction items on Friday afternoon - and was delighted by them!!! - they will make up part of a Birthday present for my mom and a high school graduation present for my goddaughter - It was a real pleasure doing business with you and your family and I thank you again for all of your courtesies. Cordially
EnesC-New York

Dear Darryl, I want to sincerely thank you, your father and all of the employees of Mackley & Company. For the last several years, I had been pondering how to sell the loose diamonds and other stones I have accumulated over the years. I consider myself very lucky to have found your web site. After talking to you on the phone, I felt very comfortable in mailing the stones to you in Knoxville. As you know, Mackley & Company just sent me a check for the final stones sold. This has been a pleasant experience for me in all aspects. Your knowledge, courtesy and professionalism are most appreciated. Darryl, again, thank you for the truly excellent job.
CharlieM-Tennessee

Hi Joe, you made my day....thanks for all the help, I have really enjoyed your auctions, just keep me posted and on your buyers lot and I will help out as much as possible on moving some items, in the near future. I know I am not your only buyer but every little bit helps outs and I have found a new place where I can find those little treasures! Thank you for your kindness & fast shipping....I love it!
GingerF-Lousiana

Got It! The check that is. I want to thank you again for your honesty and understanding in helping find the fastest and best way to liquidate these assets. I know that if the situation arises that I might need your expertise, I will call you again. Thank you and may God continue to bless you and your family.
CyndiS-Tennessee

I always appreciate getting your reminders and e-mails - keep 'em coming! -) And I also love to read the little comments you put next to some of your items - it shows your humor and makes you seem more like a "regular" human being than an impersonal "company". -) Take care!
LynetteK-Lousiana

Received ring Friday, it is beautiful - the setting is quite unique - took it to a jeweler to have it sized and he said ring would retail $250.00 or more - so thank you once again.
ElaineH-Illinois

I received the earrings yesterday. They're beautiful. Showed them around work. I'll probably regret giving out your website address to so many people!! Should see some new hits and registrations really soon! Thanks again,
GailM-New York

Just a short note to thank you again for your generous donations to the HELP SAVE THE BABY ONLINE AUCTION to benefit the open-heart surgery for the Sneesby baby in Australia. Your jewelry donations brought enough money to pay living expenses for the family of four for a week! Thank you so very much.
Uh... Joe, now that I read what I wrote, it sounds like it brought a small fortune, huh
I guess I should have mentioned (and you can add it to the testimonial if you'd like) that one of my writing pals negotiated arrangements so the Sneesby's will be living at Hubble House, an organization for families of children with severe health problems, near the hospital in Orlando, FL, at a cost of $25 per day for the entire family.
They will have to be there for nine months, but we were able to give them a good start. But mostly, they saw that there are still people around the world who care, it's just that, sometimes, they need someone to take the ball and run with it.
Although I'm glad we were able to raise well over $5,000 for the Sneesby's, I am exhausted! Running an online auction manually was totally overwhelming. As soon as I'd get the new items and latest bids posted, there would be another flood of e-mails from all over the world. Whew, I don't see how you guys do it full-time. Ally Rose was like an angel of mercy had come to visit when she offered her services to automate the auction as her part of the benefit.
As boring as engineering is, and I DO mean boring, I think I'll stick to
writing procedures. And my novel, of course. :-)
JanieF-Tennessee

I was able to pick up the big package yesterday, and everything looks outstanding. Thank you very much for your all of your help; I certainly did do the right thing by following Chris and Paula's advice. You delivered a superior product at a price that was more than fair, and you took the time to educate me about the process and make sure that I was completely comfortable with this very important purchase. Many thanks for all of your help. I look forward to steering others your way, and to meeting with you again in the future. Have an outstanding day. I look forward to speaking with you again.
KevinM-Tennessee

After over 4 years of doing business with Mackley and Company I thought it is about time I told you how I feel about your auctions and items that I have purchased from you. WONDERFUL!!!, GREAT SERVICE!!!, HONEST!!!, FRIENDLY and just really nice people. You definitely have a very loyal customer here. Sincerely,
MaryW-Alabama

I had the pleasure of being the winning bidder on an 18 inch 14k herringbone necklace in last month's auction. I was a bit concerned about the condition of the necklace when I bid on it and won the auction - I got it for such a low price (less than $4.00/gm). I was delighted to receive a necklace that appeared to be brand new - it could not have been worn very often, if at all. I am sold. I will be back at the October auction and all of your future auctions.
LindaK-Pennsylvania

I have received appraisal reports and the jewelry items as of today. Thank you very much for your highly professional work on my items this time (even you kindly provided me an extra copy for each item)--as far as appraisal concerned, one-page report is very common, not several pages! So thorough. I thank you so much again for your time and great work ethics.
Sincerely & Aloha,
KeikoS-Hawaii

Well Joe sometimes I think there is more to this "meant-to-be" stuff than we know! As you may or may not be aware, I have not been a pearl lover, so when I lost the tourmaline to trade for, I was only going to take a look at the spice pearls because I did not like the rubellite stone and they did look interesting......When I opened the package, I could not take my eyes off of them! Not only did I fall in love with them instantly, but they made me understand why I have never liked pearls before! Normal pearls, cultured or real, are just too perfect -- round, white, you know -- BORING!! These pearls are in a word - stunning! They are so baroque and so colorful and shiny that they just exude class! And the pin is equally as lovely, in a more kind of Victorian way. The pearls in the pin are really beautiful! So as you might surmise, I AM A HAPPY CAMPER!!! I would have bought these from you in a heartbeat -- I do not really care what their value is! Thank you immensely for offering them to me! Now, the other items are worthy of a comment as well -- especially the lapis ring. I almost passed this one up, but it has turned out to be my favorite of the lot! The style reminds me of Art Nouveau -- do you know anything about this one? And the flower ring seems to really be a superb quality ring! And the little coral ring is very very cute! So once again you have outdone yourself in my book! I will never be able to thank you enough for the pearls Joe! They have really heightened my appreciation of nature's work! And I think the baroque quality is the best part after the lovely colors! Thanks ever so much again, you dear man!!
SusanP-Colorado

Hello Joe, First off, thank you very much for your prompt and courteous response. I can tell your company is world-class just from this brief experience. I would certainly recommend you to anyone looking to liquidate high-end items. Secondly, no, I am not the least bit offended by your evaluation. I had a gut feeling those rings weren't of the quality anything near what I was told. I'm not much of a jewelry person (though I love diamonds of "F" or better); I only wear my wedding ring and diamond stud earrings most days. Anyway, I was clearing out my jewelry box of items I don't wear and just thought I'd see if those rings were worth anything. I appreciate your candor.
KathyS-Illinois

Dear Mr. Mackley, I thought I would take time to write you a note and let you know just how very pleased I am with my latest purchases in your auction. I have been your auction patron for 2 years and have never been unhappy with my items. In fact, in general I would say the things on auction are even better than represented and never ever a disappointment. Your honesty in representation and willingness to answer questions are a big reason why I keep bidding with you.
Once again, thanks for your integrity. I hope you can use my experiences with you to give others an idea of how safe and wonderfully pleasing it is to bid in your auctions.
Very Sincerely,
SusanP-Colorado

Joe: My first purchase on the Internet was from you. Knowing the phrase "buyer beware" I was prepared to receive an average item of jewelry. When I received the item in the mail I was astounded at the quality of it, not to mention the service I received from your company. Thank you. I sent a testimonial to you then because I wanted everyone to know the quality of your merchandise and to tell everyone that here is a trusted seller. Many moons and several purchases later I am still saying the same thing - here is a trusted seller. I just received the estate item purchased at your most recent auction and all I can say now is....look out eBay.Thanks again,
PatS-Indiana

Joe, I just got my stuff and I am very very pleased. Over this last year, I have really come to trust the quality of your things and the integrity you have, if I ask you a question, I know you will be straight with me. Thank you so very much!
Susan P - Colorado

I just want the world to know how impressive all my jewelry was that I purchased. I was ecstatic! I don't know if I will ever visit another jewelry store again - unless its to compare my wonderful pieces to their overpriced pieces! THANKS JOE!!
Tracey C - Pennsylvania

I had to tell you how much I LOVE my auction jewelry!!!! I picked it up at the Post Office on Saturday afternoon, and it's everything I hoped for, and more, as usual. The emerald is really clear and the color is gorgeous. I plan to have it made into a ring, just as I did the last one. I really liked the SS-plated napkin rings, too. I wish I could think of a way to use them/display them when I'm not using them for dinner. Too bad they're too small to flatten out as cuff bracelets! Wouldn't that be spectacular. I was really impressed by the two 18kt. gold necklaces I got. The turquoise one, especially, is a stunner. I also really liked the $100 "junk" 1 ct. diamond tennis bracelets I got. I went to the mall and compared them with Zales and their Memorial Day "sale" 1 ct. bracelets at $300 (normally $500) were much flimsier. I originally planned to just take the diamonds out and use in making other jewelry, such as the emerald ring, but they're so much nicer than I thought that I've decided to instead I'm going to get the missing diamonds replaced They'll probably "live" permantly around my wrist, as will the plain signet rings on my hands! I can't wait to show the jeweler here my latest acquisitions and see him go green with envy! I must say that my "stock in trade" has gone up considerably with them - they seem to assume I am a savvy jewelry buyer masquerading as a normal customer. But I know the secret: I'M A LOYAL MACKLEY JUNKIE!!
Lisa B - Virginia

Thank you for your notice on putting the ad for my sapphire ring. Yes, I checked it immediately and was very much impressed with the quality of the ad. I am so glad that you clarified every single detail of the ring from the stone weight, the color/quality of set diamonds to even the "heavy," quality shank. The ad is so well said that I do not have anything to add/change. I am so sure that I don't have to tell anything more about the ring to my potential buyer. Thank you for even putting your nice personal comment on the ring--that was so kind of you. I'm more than 100% satisfied with the ad and am grateful for your professional work.
Keiko S. - Hawaii

I have been very fortunate in my experiences in the antiques industry. Meeting Joe & Suzanne Mackley has enriched those experiences. I have attended several of the Regular Estate Jewelry Auctions and have been extremely pleased with all my sales and purchases. I have sold many of the items that I have bought from the Mackley auctions and have realized five and six times the price that I paid. However, some of the items I've bought are far too precious for me to part with.
Fortunately, I live only 40 miles from Knoxville so it is convenient for me to preview the jewelry before the auction. But, during the current silent auction, I probably won't be able to preview. However, I am absolutely positive that the jewelry is much more appealing than is portrayed on the web. It always is! A picture might tell a thousand words, but seeing a seven (7) carat diamond ring on your own hand is breath-taking! (I didn't bid on the ring, but I was thrilled to wear it for five minutes.)
The auction conducted by Mackley & Company is a very well kept secret among antique jewelry dealers, but I can't help but tell everyone about it. I consider Joe and Suzanne to be extremely reputable, honest, and considerate. But more than that, I consider them my friends.
Janie F - Tennessee

I want to thank you and your staff for the quick response to all my questions during your Silent Auction. Being a "first time buyer" in cyber world, needless to say, I was a real Nervous Nelly. I have already received the beautiful broach I purchased and it was more gorgeous than I ever expected. My jeweler appraised it for six times the auction price, and I am sorry I did not bid higher on a few other items. I won't make that mistake again. I look forward to your next Silent Auction.
Pat S. - Indiana

My Dear Friends, we would like to express our gratitude to you as a company and as a group of outstanding people. It is not very often that I sit to write a note such as this, but to find a company like Mackley & Co. is a rare find and I am compelled to comment. In the trade, we travel regularly to 16 States and have visited many a business. I must admit that your offices are equipped with the best and latest of gemological testing equipment that we have come across. But, what is most important is your ability to make the right judgment calls on a variety of things. In today’s world it is refreshing to see the honesty and ethical standards that seem to be the daily fare with your group. Should you ever need any business references, please do not hesitate to list our company as one of your very happy clients. Sincerely,
Bear W. - Missouri

Five years ago, when I had the need to liquidate precious jewelry items from an estate, I found Mackley & Company. Little did I know, at the time, the jewelry was precious only to my family and no one else. But what stays with my is the way Joe Mackley let me know the value. He was so very kind. I have been doing business with the Mackleys ever since! I cannot give a higher recommendation than to say I tell everyone who will listen that Mackley & Company has consistently offered service of quality and integrity. You will never do business with anyone more honest or committed to their word. If anyone needs an appraisal, or to sell or buy gems or jewelry, Mackley & Company is the only answer.
TheaVH. - Pennsylvania

It has been close to three years since I first discovered Joe Mackley's on line auction. I had never purchased anything over the Internet, especially jewelry that I couldn't hold and examine. Joe told me at the time he would never let me down and I can honestly say he never has. The jewelry I've been luck enough to bid and get through the three types of auctions Joe has run, On-line, Silent and Regular, has been beautiful and there were no surprises from the way they looked on-line. The bonus from this on-line contact is that I have made a friend over the Internet. One that I trust, one with outstanding credentials and knowledge, one that I can send my jewelry for sale and know that I will get an honest appraisal, and one that I know has integrity and a warmth of spirit I value. I cannot recommend doing business with Mackley & Co. highly enough, it has been a wonderful experience for me.
Cheryl D. - Massachusetts

I have told people about how honest you have been with me and how I trust you totally.
JillB - Tennessee

I have purchased from Mackley & Company for a number of years now, through their website only, at silent and regular auctions, and have found my purchases to be a wonderful combination of excellent prices and high quality. I've asked for, and received, consistently good advice over their jewelry as well as from other sources- always an honest- and prompt response. It's one of the few websites that has never disappointed and I always come back to. Wish I could meet the family.
SueS - Holland

The integrity I have encountered and the quality of the appraisals I have received cannot be easily found and has made me a life long customer of Mackley & Company.
SandraW - Mississippi