Mackley & Company
Where Knowledge & Ethics Serve You Best

Give the Lady What She Wants - Marshall Field



FREQUENTLY ASKED QUESTIONS

 

He who has diamonds to art
to sell
and goes and whispers in a well,
is not so apt to get the dollars
as he who climbs a tree 'n hollers.
Well ... we're a hollerin'

Where Are You Located?

Your advantage is having the use of a Senior Gemologist and a Graduate Gemologist. In addition Mackley & Company's Certified Gemological Laboratory (AGA) is furnished with a state-of-the-art gemological equipment for the indentification of natural, synthetic and treatmentments used to alter the appearance of gems.

Mackley & Company is dedicated to the practice of quality gemological services assuring customers' and clients' expert service, utilizing professional ethics and knowledge. Joe Mackley primarily oversees the appraisal, liquidation, estate buying and the technical phase. Suzanne Mackley is our office manager and the glue that holds this business together. She insists she is not the secretary and many people are amazed we run a marriage and a business together. Several years ago Darryl Mackley (son) joined us and he is now the president of this firm. He runs the retail sales division selling quality to the men and women looking for that special item. Now with the additional showroom added, he is the new jewelry and diamond buyer and the mounting specialist.

All auction merchandise can be seen online by digital image or at our physical showroom location . . . 9724 Kingston Pike, Suite 1012, Knoxville, TN.
We encouraged you to preview in person or if that is not an option please ask any questions you may have.

 
Can I Trust Mackley & Company?

Our mission is to build your trust with integrity. Our goal is to describe an item so you will know what you are bidding. Anyone can sell something once, but we want your business after that first sale. So, we are always selling for that next sale. We encourage your asking questions and will tell you the truth. Our trust with you is only gained by our deeds.

We suggest you try a small item first before bidding on larger or more expensive items. Then ask yourself . . . did the fund transaction work? Was the shipping OK? Does it match the description? Was it fun? Our customers will tell you what you need to know. So, check out their testimonials.

 

Is There a Guarantee?

The jewelry comes from various estates and properties and is described with a guarantee of authenticity regarding the description of gemstones and precious metal. Each brief description is dependable as all gemstones and precious metal have been tested if listed. Aggregate gram weights are listed when important. Any claim to rarity, importance, provenance, period, condition, wear ability, function, or otherwise, is sold ‘as is’. Mackley & Company, nor the consignors make any guarantee, warranty or representation expressed or implied with respect to the item of purchase other than its brief written description. The disclosure of treatment is important and one must preview this list in order to be properly informed of treatment, however, limitation on the gem material is based on the unseen and difficult to test due to being mounted. You agree to indemnify, defend and hold harmless Mackley & Company, and any of its affiliated, related entities, officers, directors, employees, agents or representatives, from any and all third party claims, liability damages and/or costs or expenses, including, but not limited to, attorneys' fees, arising from your use of this site or services, or the use of the site or services by any other user of your account, your breach of any of these terms and/or conditions, or your infringement of any intellectual property or other right of any other party.

This is a real auction. Successful bidders will have 5 days to return the item for full refund (less the shipping) only if the item was not as described and it is returned as originally shipped by Mackley & Company. Those wishing to return, must get approval first . . .

Not as described is not what is left out, but means if the description is false. Example: If the description calls an item 14k but it is actually 10k then this is returnable. But, if the description did not say white gold when you thought yellow gold, then this is not returnable. You may, and are encouraged to ask questions.

 

What Are The Conditions of Sale?

Registration
To register for this auction, you must provide your full name, telephone number, e-mail address, physical address and other requested information. By submitting any information during registration or order (absentee) bidding, the user represents and warrants that all such information is true and accurate, is not fraudulent, does not infringe on any third party, intellectual property or other right, does not violate any law, statute, ordinance or regulation, is not defamatory or libelous, and does not contain any information or data that is intended to damage, interfere with intercept or expropriate any system, data or information.

Bidding
By bidding at an auction, whether present or by agent, order (absentee) bid, telephone, online, etc., the bidder and purchaser agrees to acceptance of the Conditions of Sale. All other terms announced at the time of the sale shall be deemed to have consented to the jurisdiction of the state courts, and the federal courts in the State of Tennessee. You agree to indemnify, defend and hold harmless Mackley & Company and any of its affiliated, related entities, officers, directors, employees, auctioneer, agents or representatives, from any and all third party claims, liability damages and/or costs or expenses, including, but not limited to, attorneys’ fees, arising from your use of this site or services, or the use of the site or services by any other user of your account, your breach of any of these terms and/or conditions, or your infringement of any intellectual property or other right of any other party. If you do not agree to such terms and conditions, DO NOT bid and you are prohibited from bidding. Minors and all others lacking legal capacity to enter into binding contracts are prohibited from bidding on the property offered for sale. Your bidding acknowledges your acceptance of these conditions of sale. Bidders shall rely upon their own inspection, or questions, prior to the placing a bid.

Minimum Bids
Lots are offered subject to a minimum bid. Each minimum bid represents a value for that particular lot. If the minimum is not met, it will be passed. Bids lower that the asked minimum will be at the sellers discretion. All bids will be in whole dollars. Minimum increments will be set by Mackley & Company.
< $100 minimum increment is $5;
$100 to <$500 minimum increment is $10;
$500 to <$2,500 minimum increment is $25;
$2,500 to <$5,000 minimum increment is $50;
$5,000 and above, the minimum increment is $100.

Order (Absentee) Bids
Any order or absentee bid submitted to Mackley & Company verbal (telephone) or in writing (website or in person) within a reasonable time prior to an auction for carrying out the bid shall be executed by Mackley & Company. Mackley and Company shall not be responsible for failing to carry out such bids or for errors relating to its execution or for catalog errors and omissions.

Property
The items come from various estates and properties and is described with a guarantee of authenticity regarding the description of gemstones and precious metal. Joseph Mackley, of Mackley & Company, is an Accredited Senior Appraiser of Gems and Jewelry with the American Society of Appraisers and has earned the highest level of attainment as a Master Gemologist Appraiser. All gemstones and precious metal have been tested if listed. Aggregate gram weights are listed when important. Any claim to rarity, importance, provenance, period, condition, wearability, function or otherwise is the responsibility of the bidder. All property is sold ‘as-is’.

Withdrawals
Catalogued items intended for auction can be subject to prior sale. If that is the case, we simply state that item has been withdrawn.

Guarantee
Mackley & Company, nor the consignors make any guarantee, warranty or representation expressed or implied with respect to the item of purchase other than its brief written description. Successful bidders will have 5 days from the date of the auction to return the item for full refund (less the shipping) only if the item was not as described and it is returned as originally shipped. Mackley & Company will be the final moderator on this matter. (Those wishing to return must first get approval.) Not as described does not mean omission, but it means if the description is false. Example: If the description calls an item 14k but it is actually 10k then this is returnable. But, if the description correctly stated white gold when you thought yellow gold, then this is not returnable.

Payment, Buyers Premium, Sales Tax and Failure to Pay
Payments can be in the form of cash, bank charge or debit card. The highest successful bid becomes the purchase price, plus any disclosed buyer’s premium, plus Tennessee sales tax (unless exempt by law). Out of state absentee bidders taking possession outside the state are exempt from the sales tax. All successful bidders are expected to pay prior to or at the conclusion of the auction. Tennessee purchases for resale must execute a Certificate of Resale from the Tennessee Department of Revenue. Failure to furnish this information will require payment of Tennessee State and local sales tax on all purchases.

Title
At the close of bidding, title to the offered lot will pass to the highest bidder, subject to the bidder thereupon assuming full risk and responsibility for the lot, and the payment of the full purchase price.

Absentee bidding in a called auction
There may be a reserve on an item. Any one bidding online prior to the deadline of accepted bids will compete in the local called auction by absentee. The auctioneer on behalf of the bidder will enter any absentee bid. In the event the bidder in attendance has overbid the absentee bidder, then the bidder in attendance will have the final bid.

 

 

How Does One Participate?

Read the Conditions of Sale and agree.

Register for the auction. This information is then filed and your e-mail address is utilized as information for current and future auctions. It is privacy protected.

Once the bid form appears, one may begin to bid. Complete the form in its entirety. The auction is over as stated atop each auction page.

In the online auction it is possible some items can be purchased prior to the reference stated date on a first come, first served basis. This is noted in the catalog as 'buy'. The 'buy' is provided only on items when the consignor contracts this service. Catalogued items intended for auction can be subject to prior sale by Mackley & Company. If that is the case, we simply state that item has been withdrawn.

In the online auction, every item has a minimum open to start. Any bid less than the open or the successive minimum increments is a bid in futility.

All bidders must adhere to the Conditions of Sale.

It is the bidders reponsibility to keep up with their bid. Questions are encouraged.

Complete bidder identity will not be revealed. If you chose to bid anonymously, your bid will not be entered.

Successful online bidders will be notified by e-mail with totals including any insurance and shipping fees, etc. with options for payment.

Successful online bidders are expected to pay within 24 hours. Local bidders must pay at the conculsion of the auction.

 

 

What are the different types/styles of bidding?

Online bidding is posted online manually NOT automatic; (exception is the local auction where only final bids are posted). Usually a minimum of twice a day and once in the evening. Also if the online staff is away from the computer for more than a day, a notice is posted on the bid form and a request for your patience in the bid posting is requested. Please note: on the last day of the auction the online staff cannot keep up with the bids flooding in one hour prior to the close of the auction. So, we just collect the bids, declare the auction over and then process the bids with priority given to earliest bid in. Bids are then posted as final bids. It is suggested to use only soft bids during the last hour of the sale.

Types of bids - Hard or soft?
A hard bid is your actual bid. It bids its full value. If you do not specify then this is the bid you are making.
A soft bid is the bid you are willing to go. Mackley & Company will bid for you in your absence so you do not need to watch the bid.

Strategy - Make a soft bid by keeping in mind the minimum increments for the item you wish. Example: The bid is currently at $50.00 with minimum increments of $5. Should you decide you are willing to go to $100.00 This means in the event another bidder places a bid against your bid, your soft bid will immediately become the next increment up to that $100 bid. So, if the other bidder says $55.00 then you immediately become $60.00. This is used in your absence of watching the bid. This sequence continues until you have the item (up to the $100.00 soft bid) or you are outbid. If the bid is $50.00 and you make a soft bid of $60.00 then your soft bid is defeated. We bid $60.00 for you to allow for your soft bid. It is suggested to make your bid a minimum of three or more increments over the current bid to get the best effect.

The best use of a soft bid is to allow other possible increments between your hard bid and soft bid. Your (hard) bid will always compete at its actual bid level and your (soft) bid will always compete at the lowest level possible. Keeping up with your bid is your responsibility. This is done simply by watching the item and its posted bid. If you are a absentee bidder, the hour before the auction closes must be the result of your soft bid as Mackley & Company is usually not posting bids due to a fury of bidding and our human inability to keep up. When bidding a soft bid please allow for a bid increment between bids.

What does open and buy mean?
open - This is the minimum to open the bidding. Once the open has been met the word 'open' is removed from the right of the item.
It is mainly set by Mackley & Company and agreed by the consignor as a fair low bid. In general it is the lowest amount an item can be bid and is a steal if you wind up getting the item for that amount. There are exceptions where the owner will not allow those low openings. In those cases the owners will pay us $50 if the item does not open (this is rare though). The local auction may or may not have posted minimums to open.
buy - The 'buy' is a way to own an item on a first come first served basis if you agree by the date posted at the top of the page (usually just a few days after the auction begins. The 'buy' is by permission only and set by the consignor. Once the 'buy' is utilized it is highlighted in red to the right of the item. The local auction will not have posted 'buy'.

Different Type of Online Bidders - Here's a few . . .
1) The Serious Early Bidder . . .
If you are the first bidder to an item the best strategy is to make a hard bid. This can be positional strategy.
If you are not the first bidder, it is best to bid a soft bid.
Tip - In either case, keep checking back to see the results. A serious soft bid once usually does it.
I'll never forget the time I was at a furniture auction to bid on a lovely French cabinet. Previously, I had seen that most of these sold at auction for $750-1000 and this was after usually starting around $50-100. So, when this item came up, I immediately hollared out $500. The crowd was shocked this item would start so high. But I got my cabinet for $250-500 less than normal. I was pleased.
2) The Buckshot Bidder . . .
Bid the minimum on ten or more and quit . . . odds are you may get one.
3) The Sniper Bidder . . .
Bid only during the final moments and bid a soft bid. This would allow you a 50/50 chance to outbid another bid.
4) The Occasional Bidder . . .
Bid only periodically and only hard bids.
WHICH BIDDER ARE YOU?

Minimum Bid Increments

Whole dollar bid is . . .
Minimum bid increment
. . . less than $100.
$5.00
. . . $100 to less than $500.
$10.00
. . . $500 to less than $2,500.
$25.00
. . . $2,500 to less than $5,000.
$50.00
. . . $5,000 or more
$100.00

No particular increments other than the highest successful bid acknowledged by Mackley & Company and il Tempo becomes the purchase price. We do not accept penny increments and will round any bid made with penny increments to the highest whole dollar as long as the bid meets or exceeds the minimum increment bid. Half bids will only apply in the local auction at the descretion of the auctioneer.

Bids accepted: Telephone (voice or fax) with information given on your registration; e-mail; auction bid form; or in person.

 

Who Pays for Shipping and Sales Tax?

The purchaser always pays shipping and insurance.

If it is domenstic shipping (Within USA) we usually ship through the United States Postal Service (USPS) priority insured (<$500) or registered mail (>$500) and is figured using the USPS online calculator.

If it is outside the USA it is usually sent United States Postal Service (USPS) as a Global priority or registered mail. Insurance has a great deal to do with the determination of which type is used.

If you wish other methods or shippers, just ask. Our goal is to please. Sales tax is due for Tennessee residents not having a resale license.

 

 

What are the different periods of jewelry?

Georgian (1698-1830)
Early Victorian (1837-1861)
Mid Victorian (1861-1880)
Late Victorian (1880-1901)
Art Nouveau (1880-1914)
Edwardian (1901-1910)
Art Deco (1915-1940)
Retro (1935-1950)
Modern (1960-present with Contemporary or modern)

Antique Jewelry is represented by any jewelry one hundred (100) years of age or older. Period jewelry meets a particular style that was made during its indicated period of time. Only the periods reflecting age of one hundred years or more are antique periods. No two authorities completely agree on exact dates as there exists some overlapping of style, influences, metals and embellishments. 'Arts and Crafts' is considered a movement. Estate jewelry reflects previously owned jewelry where age is not relevant.

 

How can I sell my items through auction?

Estate consignments are now being accepted for the next auction. Contact Joseph Mackley, Suzanne Mackley, or Darryl Mackley at Mackley & Company, Inc. for details. As appraisers, brokers and buyers of gems, jewelry, and estate investments Mackley & Company is always interested in communicating with possible consignors or sellers.

When you decide to sell your property you must have a proficient source to give you quality advice for selling in the secondary market. Mackley & Company will be happy to discuss with you the multi-level markets through which jewelry is bought and sold and valued with evaluation science as it applies to your jewelry. There is no charge for this conversation, however, it is necessary to make an appointment when coming by locally. Written appraisal for estate planning or other purposes can be provided for a fee based upon the estimated time to appraise.

Mackley & Company works closely with bankers, lawyers and estate administrators for the purpose of converting estate jewelry via auction.

When you decide to sell property through the Mackley & Company's Estate Jewelry Auction you will find Mackley & Company helpful. After discussion, and your agreement, you will receive a contract to sign stipulating the terms and fees for the auction. It is suggested to contact Mackley & Company for a discussion allowing you options for the placement of your merchandise. These options range from the placement of property to auction with no reserve (meaning the item will sell to the highest bid); your reserve or Mackley & Company's suggested reserve (meaning the bids must meet or exceed that undisclosed level to be sold); or other than auction sales. Mackley & Company will discuss each item of merchandise with you and allow you the freedom of choice.

Payment to the consignors for the property sold can be expected within three weeks following the closing of the auction sale. This is due to bidders sending in checks (mail time) following the auction.

 

 


Mackley & Company, Inc.
9724 Kingston Pike, Suite 1012, Knoxville, TN 37922, 865-693-3097
All rights reserved. All other trademarks are the property of their owners.
Copyright © 1995-2009
Last Updated December 3, 2009